Refund policy

Return Policy
Return Window
We accept returns within 14 calendar days from the date you received your order.
Product Conditions (Important for TCG!)

  • Sealed Products (Booster Packs, Boxes, Decks): Returns are only accepted if the product remains completely factory-sealed in its original shrink-wrap and undamaged. We do not accept returns on opened products under any circumstances.

  • Single Cards (Singles): Single-card sales are final for ordinary returns or exchanges. Exceptions for cards that arrive damaged, are the wrong card, or have a confirmed grading error are described below. Please report one of these issues within 7 calendar days of delivery. Include your order number and clear photos of the card and the issue; for damage, include photos of the packaging. We’ll assess grading concerns against the listing photos and our condition guide, then confirm the resolution with you.

    • Damaged card: We’ll send a replacement if available; otherwise we’ll issue a refund.
    • Wrong card: We’ll cover the return cost and provide return instructions. Once you confirm that you’ve shipped the wrong card back, we’ll send the correct card if available; otherwise we’ll issue a refund.
    • Confirmed grading error: For a card priced under $20, we’ll offer an agreed partial refund. For a card priced $20 or more, we’ll cover the return cost; once the card is returned, we’ll send a replacement if available or issue a refund.
    • Refund amount: When a refund is issued under this single-card issue process, we refund the price paid for the affected card, but not the original shipping charge, except where applicable law requires otherwise. If an order contains other cards, those unaffected cards are not refunded. Any return shipping that this policy says La Madriguera covers is paid by us, not deducted from the refund.

  • Accessories (Sleeves, Deck Boxes, Mats): Items must be unused and in their original, unopened packaging.

Return Shipping Costs
Except for the seller-paid returns described in the single-card issue process above, the customer is responsible for return shipping costs. Original shipping fees are non-refundable.
 
 
Incorrect or Incomplete Address Policy
The buyer is responsible for ensuring that the shipping address is entered correctly and completely (including apartment numbers, urbanization names, unit blocks, or PO boxes) before finalizing the purchase.
 
 

  • Packages Returned to Sender: If USPS returns a package to us because the address was incorrect, incomplete, or "unclaimed", we will contact you.

  • Reshipping Fee: The customer must pay the actual cost of a new shipping label ($4.50 USD) so we can mail the package again to the corrected address.

  • Cancellations Due to Incorrect Address: If you prefer to cancel the order once it is returned to us, we will refund the store products. However, the original shipping cost will not be refunded, as that service was already paid for and used with the carrier.

  • Lost Packages: We are not liable for packages that are delivered to an incorrect address provided by the customer during checkout.